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<div class="customer_info">
If you're looking for information about an aspect of Cool Components service, chances are it'll be on this page. All of the most common questions are answered in some form below, but if you need more specific information, please contact us here : info at coolcomponents dot com.

	<div class="index">
		<ol>
			<li><a href="#howtopay">How to Pay</a></li>
			<li><a href="#shipping">Shipping</a></li>
			<li><a href="#warranty">Warranty</a></li>
			<li><a href="#returns">Returns</a></li>
			<li><a href="#affiliate">Affiliate Scheme</a></li>
			<li><a href="#FAQ">FAQ</a></li>
			<li><a href="#legal">Legal Stuff</a></li>
			<li><a href="#privacy">Privacy</a></li>			
		</ol>
	</div>

	<div class="sub_head"><a name="howtopay">How to Pay for Your Orders</a></div>
	<div class="section">
		<ul></ul>
			<li>Credit Card : We use Sage Pay (formerly Protx) as our credit card processor</li>
			<li>Pay Pal : Pay Pal is fast, easy and efficient and allows people who have PayPal accounts to transfer money easily to us. Opening a new account is free.</li>
			<li>BACS Bank Account Transfer : You may pay us via direct transfer between your bank account and ours. To do this, please proceed to checkout and choses the 'BACS' option. You will be sent an e-mail with our account details. Please include your surname and order number as a reference when you make your BACS transfer. Please note that BACS transfers typically take 4 working days. Orders where BACS payment has not been received 10 working days after the order was placed will be cancelled.</li>
			<li>Foreign Wire Tranfers : You may transfer payment from your bank outside of the UK to our bank. All charges by your bank and ours must be paid by you. Please chose the 'BACS' option at checkout, and you will be sent an e-mail with IBAN and SWIFT account details. Orders where payment has not been received 15 working days after the order was placed will be cancelled.</li>
			<li>Purchase Order : We welcome purchase orders, but we must ask that they are only made for orders over GBP100 goods value. Please contact us to request a pro-forma invoice.</li>
			
  <li>Cheques : We are not able to accept cheques due to processing costs. Cheques 
    sent as payment will be returned</li>
  <li>EU (not UK) VAT registered businesses may avoid paying VAT by ordering offline 
    - see FAQ below.</li>
</div>

	<div class="sub_head"><a name="shipping">Shipping</a></div>
	
<div class="section"> General policy : We ship orders using only Royal Mail service. 
  We will not be liable for orders that go missing in the post unless they are 
  insured and trackable. If you do not agree with this policy, you should NOT 
  place your order. Orders sent by standard post (1st class or Airmail) will not 
  have a proof of postage. 
  <ol>
    <li>Cool Components deliver to over 200 countries across the world. We offer 
      the following Royal Mail shipping methods : </li>
      <ul>
        Domestic - to the UK only 
        <ul>
          <li>1st Class : Uninsured and untrackable, in most cases (90%) next 
            day delivery to mainland UK. 
          <li>Special Delivery : Trackable and insured up to Ł500, in most cases 
            (Royal Mail guaranteed but see below) next day delivery to anywhere 
            in the UK. 
        </ul>
        International 
        <ul>
          <li>Airmail : Uninsured and untrackable between 3-5 days delivery to 
            Europe, longer to other parts of the world. 
          <li>International Signed For : Trackable whilst in the UK, Insured for 
            up to Ł500, same delivery speed as Airmail. 
          <li>Airsure - Fully trackable and insured to Ł500. Only available for 
            some countries 
        </ul>
      </ul>
    <li>In order to offer a best value service we allow customers to choose shipping 
      methods that are un-insured. Whilst to date only a very few un-insured shipping 
      method has gone missing, we will not be held responsible for orders that 
      do not arrive. We recommend that higher value orders are always sent by 
      an insured method of shipping.</li>
    <li>NEXT DAY DELIVERY : Please note : We use Royal Mail Special Delivery to 
      provide insurance to protect customer purchases, but we do not guarantee 
      Special Delivery to arrive on the next working day even though the Royal 
      Mail does. In the event of a Special Delivery order not arriving before 
      1pm on the next working day, we will not refund you postage charges. We 
      will only refund postage in the case of the whole order going missing, and 
      the refund will be made as part of the complete value of your order. Please 
      check with us by email or phone if you require next day delivery.</li>
  </ol>
 </div>
  
<div class="sub_head"><a name="freeshipping">Free Shipping Conditions</a></div>
<div class="section">
  <ul>
    <li>Free shipping will be offered on orders where the cost of goods before 
      VAT or shipping is greater than &pound;100.</li>
    <li>Free shipping only applies to parcels with a total weight of less than 
      2kgs. </li>
    <li>Any subsequent shipments necessary to complete the order will be charged 
      at the standard rate.</li>
    <li>The shipping method we use for this offer is Royal Mail Special Delivery, 
      insured for up to &pound;500.</li>
    <li>Free shipping is available to any mainland UK domestic destination.</li>
    <li>We retain the right to change these conditions at any time.</li>
    <li>The free shipping offer only applies to orders placed, and paid for, online.</li>
    <li>If you return goods for refund that consequently bring your goods total 
      to below the threshold for free shipping, we may decide to charge shipping 
      costs out of the amount to be refunded.</li>
  </ul>
</div>

<div class="sub_head"><a name="warranty">Warranty Information</a></div>
	<div class="section">
	All goods we sell are new, factory fresh and tested by their manufacturers. Only very rarely does an item not function at first use. If this happens, we will do our very best to replace it as long as the below conditions for return are met.
	Please check your order as soon as you receive it. Any goods to be replaced must be returned within 14 days.
	</div>
	
<div class="sub_head"><a name="affiliate">Affiliate Scheme</a></div>

<div class="section">
<ul>
<li>The following terms and conditions govern our Affiliate Scheme (AS) and may be changed without notice.</li>
<li>AS members must host only the exact links provided to them by Cool Components Ltd, and must not change them in any way.</li>
<li>AS members must be UK residents and hold a UK bank account.</li>
<li>AS members will be responsible for any taxes or other payments due on any earnings from the scheme.</li>
<li>Earnings will be paid by BACS bank transfer only - Payments will only be make when total earnings balances is above Ł100. Payments will be made on the 1st of the month, excluding weekends, public or bank holidays.</li>
<li>The AS works by using cookies. Referred customers must have cookies turned on in their browser for their purchase to add to the AS balance.</li>
<li>AS cookies expire after 4 hours.</li>
<li>AS members are not permitted to refer themselves for sales. Sales where this is the case will be automatically ignored.</li>
<li>An AS customer must progress all the way to the end of the checkout purchase process for their purchase to be recorded.</li>
<li>CC accept no liability for loss of earnings due to any technical fault or other problem experienced by us.</li>
<li>Payments made under the scheme are entirely discretionary, these terms and conditions, and membership of the AS confer no rights to be payed on the AS member.</li>
<li>The AS is not an agreement for Cool Components Ltd to owe monies to any party, and we accept no liability for fees.</li>
</ul>
</div>
		
	<div class="sub_head"><a name="returns">Returns</a></div>
	<div class="section">
		<ul>
			<li>All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned, to CC at the address listed on your order invoice. CC will not accept goods that have clearly been used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge on the customers part, no refund will be made, but the goods will be returned to the user at their expense.
			<li>All returns must be authorized by an RMA Number. Email info@coolcomponents.co.uk for authorization number before shipping back any merchandise. Please include your name, phone number and order number in your email request.
			<li>Returns for any unaffected development board, programmer, tools, and cables permitted within 7 days from the date of receipt of merchandise. After such time, all sales are considered final. Returns of incorrect ordered items are allowed subject to a 10% restocking fee. What is unaffected? If you hooked it to power, you affected it. Because of the nature of the products we deal with (prototyping electronic tools) we cannot allow returns of items that have been programmed, powered up, or otherwise changed post shipment from our warehouse.
			<li>Returned merchandise will be accepted only if 
  				<ul>
	    			<li>All returned merchandise must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise \'played with\' merchandise will not be accepted. 
    				<li>All returns must include all the factory accessories which come with the item. This includes any In-Circuit-Serial-Programming cables. Separate items such as serial cables and metal risers should not be included. 
	    			<li>With your return, enclose this original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on this letter, and on the outside of the shipping box. 
					<li>Please note : It is your responsiblity to ensure that returned goods reach us. Please use a trackable or insured form of shipping. If we do not receive your package we will not be held liable.</li>
  				</ul>
			<li>Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us or returning working items to you.
	</div>
	
	<div class="sub_head"><a name="FAQ">FAQ</a></div>
	<div class="section">
		<div class="question">Can I come and collect my order?</div>
		<div class="answer">Yes, but subject to conditions. Firstly, we are not a shop, and do not have a sales counter. In addition, we require you to make an appointment for your collection via email. If you arrive at a substantially different time to that arranged, or ourside of our office hours, we may not be able to provide you with your goods. We will not be liable for any costs you incur travelling to our premises, nor for any damage or injury you cause or sustain whilst on our premises.</div>
		<div class="question">My order has been shipped but has not arrived - what has happened to it?</div>
		<div class="answer">First we need to look at how you chose to have your order sent. Was it a trackable form of shipping, or a standard form? If it was a trackable form of shipping, please look for the tracking number that will have been sent to you as part of your order dispatch note. Once you have this number you can find out information about your package from the tracking section of the Royal Mail's website. If you did not choose a trackable form of shipping, please ask your work colleagues or neighbours whether your package has been delivered to them by mistake. Quite often, this is what has happened. Regrettfully, if your package is still missing, we cannot be held responsible if it is not insured.</div>
		<div class="question">When will my order be shipped?</div>
		<div class="answer">If you have placed your order more than 2-3 working days ago and it has not been shipped, chances are that one or more of the items in it are out of stock. The product's description will clearly indicate that it is out of stock, and there's another indication at checkout, that some of your items are out of stock. Items that are out of stock generally come back into stock in 1-2 weeks, sometimes less. Again, the product description will generally give an estimated date for when the item is due back in stock.</div>
		<div class="question">I have been using an item for the past few months and it has stopped working. Can I have a replacement?</div>
		<div class="answer">No, sorry. If you've been happily running a 3.3V circuit at 10V for 3 months, we can't be held responsible. Components fail when they're abused. If you don't agree with this, please don't buy from us.</div>
		<div class="question">What is the different between the 'International Signed For' and 'Airsure' shipping options?</div>
		<div class="answer">Royal Mail say that International Signed For packages are only trackable until they leave the UK. After that the next point of record is when they're signed for at their destination. Airsure packages are trackable all the way from source to destination, at every point. Both types of shipping are fully insured, but the Royal Mail only offer Airsure to selected number of countries.</div>
		<div class="question">Do you accept purchase orders?</div>
		<div class="answer">Yes we do - but the purchase order must be for a goods amount of more than GBP100. In addition, you must sent it to us on headed notepaper with full contact details.</div>
		<div class="question">Do you accept cheques?</div>
		<div class="answer">No. In common with pretty much most medium to large businesses, we do not accept cheques. Please try a direct account transfer instead.</div>
		<div class="question">I am a company based in the EU, but outside of the UK - How can I avoid paying VAT?</div>
		
  <div class="answer">To do this, you must send us an e-mail requesting an EU transaction without VAT. You MUST have a valid EU VAT number. Once we have checked your VAT number, you may place your order online. Please leave your VAT number in the comments box. Once your order is processed, you will be refunded the VAT amount. In addition, you will be sent a VATless invoice. Please note : it is not possible for us to re-issue invoices ex VAT if you provide EU VAT registration details after an online purchase has been made.</div>
		<div class="question">How safe is standard First Class post?</div>
		<div class="answer">Royal Mail 1st Class post is very good considering its low cost. Packages do get lost however. Every year we send out thousands of orders, and only a very few go missing in the postal system. Despite this we recommend that you choose an insured form of post if you wish to guarantee your order's arrival.</div>
		<div class="question">I chose 'Special Delivery Next Day' but my order hasn't arrived - Why?</div>
		<div class="answer">A couple of things are possible : That your items are not in stock, or that there is a sizeable order backlog, and that we have not managed to send your order on the day you placed it. Also, what the Royal Mail don't tell you is that SD packages posted on Friday are not delivered on Saturday unless an extra charge is paid. We do not collect or pay this extra charge, and so regrettfully, RM SD shipments will arrive on Monday if they are posted on Friday. Ironically, it is sometimes faster to chose standard delivery. If you order wasn't sent on a Friday you have a valid reason to complain to the Royal Mail. SD is supposed to be 'guaranteed' after all! Please note, regrettably we will not complain on your behalf. Please see the shipping section of this page for more info.</div>
	</div>
	
	<div class="sub_head"><a name="legal">Legal Stuff</a></div>
	<div class="section">
	At CoolComponents.co.uk we want you to have a secure and comfortable shopping experience. So we have written these Terms & Conditions to help you. Please read through them and if there is anything you are unsure of anything don’t hesitate to contact us at, info@coolcomponents.co.uk</p>
	<ol>
		<li>In General : All prices on CoolComponents.co.uk are given in UK pounds sterling and are exclusive of VAT. (Note: we only accept payment in UK pounds sterling)</li>
	<p>Access to and use of this Web site and the products and search services available through this Web site (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using this Service, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us without prior notification. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.</p>
		<li>Prohibitions
<p>If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
		<ul>
			<li>(a) you do not remove, distort or otherwise alter the size or appearance of any logo belonging to CoolComponents.co.uk.</li>
			<li>(b) you do not create a frame or any other browser or border environment around this Website; </li>
			<li>(c) you do not in any way imply that we are endorsing any products or services other than our own; </li>
			<li>(d) you do not misrepresent your relationship with us nor present any other false information about us; </li>
			<li>(e) you do not otherwise use any Cool Components trade marks displayed on this Website without our express written permission; </li>
			<li>(f) you do not link from a website that is not owned by you; and </li>
			<li>(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. </li>
		</ul>
		<p>We expressly reserve the right to revoke the right and can take any action we deem appropriate.</p>
		</li>

		<li>E-tail of Products and Services :
		<p>By making a request/order you are offering to purchase a product which we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. CoolComponents.co.uk are absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or else by calling you. We will also provide the identity of the party you have contracted with. This may be CoolComponents.co.uk or in certain cases a third party. Where a contract is made with a third party CoolComponents.co.uk is not acting as either agent or principal and the contract is made between yourself and that third party. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.</p>
		</li>

<li>
Disclaimer of warranties :
<p>While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.</p>
</li>

<li>
Disclaimer of liability :
<p>We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.</p>
</li>

<li>
Indemnity :
<p>You agree to indemnify, defend and hold harmless CoolComponents.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the CoolComponents.co.uk services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form. </p>
</li>

<li>
Variation of content :
<p>CoolComponents.co.uk shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the CoolComponents.co.uk Web site.</p>
</li>

<li>
Submissions :
<p>All information and material submitted by you to CoolComponents.co.uk or that you publish on any public area of the CoolComponents.co.uk Web site shall be provided by the submitter and accepted by CoolComponents.co.uk on a non-confidential basis subject to paragraph 2 above. Furthermore, CoolComponents.co.uk shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and CoolComponents.co.uk shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.</p>
</li>

<li>
Termination :
<p>CoolComponents.co.uk may at any time terminate or suspend any part of the Service without notice to you.</p>
</li>

<li>
Invalidity :
<p>If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.</p>
</li>

<li>
Governing law and jurisdiction :
<p>These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.</p>
</li>

<p>It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.</p>

<li>
Entire agreement :
<p>The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and CoolComponents.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of CoolComponents.co.uk.</p>
</li>
</div>	

	<div class="sub_head"><a name="privacy">Privacy Statement</a></div>
	<div class="section">
	This is the web site of Cool Components.<BR><BR>
	Our postal address is  Unit B, 51 Elsinore Road, London, United Kingdom.<BR><BR>
	We can be reached via e-mail at info@coolcomponents.co.uk or you can reach us by telephone at 0871 288 7685.<BR><BR>
	For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.<BR><BR>
	We collect no information on consumers who browse our Web page.<BR><BR>
	With respect to cookies: We do not set any cookies. 
	If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.<BR><BR>
	We never make the e-mail addresses of those who access our site available to other organizations.<BR><BR>
	We never make our customer e-mail list available to other organizations.<BR><BR>
	If you supply us with your postal address on-line you will only receive the information for which you provided us your address.<BR><BR>
	Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.<BR><BR>
	From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.  If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses.  If you are concerned about how your information is used, you should check back at our Web site periodically.<BR><BR>
	Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.<BR><BR>
	Consumers can access this information by e-mail us at the above address.<BR><BR>
	Upon request we offer visitors the ability to have inaccuracies corrected in contact information.<BR><BR>
	Consumers can have this information corrected by sending us e-mail at the above address.<BR><BR>
	With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.<BR><BR>
	If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
	</div>
</div>